Refund and Cancellation Policies – India Taxi Online
Fair, Transparent & Hassle-Free
At India Taxi Online (a brand of Travel India Online), we understand that travel plans can change unexpectedly. That’s why we’ve designed a clear and fair Refund and Cancellation Policy to help you manage your bookings with confidence and flexibility.
By using our website or app, you agree to the terms outlined below.
🛑 1. Cancellation Policy
⏱️ 1.1 Flexible Cancellation Timeframes
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Within 5 minutes of booking: ✅ No cancellation fee – 100% refundable.
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After 5 minutes and before driver pickup: ⚠️ 20% cancellation fee applies.
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After driver pickup: ❌ Full fare is charged – no refund.
❌ 1.2 No-Show Policy
If the passenger is not available at the pickup location within 30 minutes of the scheduled time, the ride is marked as a no-show, and full fare is charged.
🚗 1.3 Driver-Initiated Cancellations
If a driver cancels the trip unexpectedly, we will notify you immediately and assign a replacement cab as soon as possible, with no extra charge to you.
💸 2. Refund Policy
✅ 2.1 Refund Eligibility
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Cancellation within 5 minutes: Full refund.
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Cancellation after 5 minutes and before pickup: Partial refund after deducting 20% cancellation fee.
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No-show: Not eligible for a refund.
🕒 2.2 Refund Processing Time
Refunds are typically processed within 30 minutes of cancellation confirmation. However, actual credit time may vary depending on your bank or payment provider.
💳 2.3 Refund Method
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Online Payments: Refunds are returned to the original payment source.
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Cash Payments: Refunds (if applicable) will be processed via bank transfer, UPI, or wallet based on mutual agreement.
⚠️ 3. Exceptions & Special Circumstances
🖥️ 3.1 Technical Errors
If a system glitch or technical issue leads to wrongful booking or charge, we will investigate and issue a full refund where applicable.
🌧️ 3.2 Special Situations
Life happens—we get it. In case of emergencies, health issues, or unavoidable delays, we’re open to case-by-case exceptions. Just reach out to our support team.
📞 4. Contact Us
For questions, refunds, or cancellations, contact us:
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Phone: +91-9999322925
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Working Hours: 24×7 Customer Assistance
🔁 5. Policy Updates
India Taxi Online may revise these policies from time to time. We will notify users of any changes through our app or website. Continued use of our services implies acceptance of the revised policy.
✅ 6. Our Commitment
We are committed to ensuring a fair and hassle-free experience for all our passengers. These policies are designed to maintain clarity, protect our users, and uphold service quality.
Thank you for choosing India Taxi Online – Your ride, your way, with full transparency.