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Refund and Cancellation Policies

Refund and Cancellation Policies

Welcome to India Taxi Online (Brand of Travel India Online)

We understand that plans can change, and sometimes adjustments to your travel arrangements are necessary. To provide clarity and transparency, we’ve outlined our Refund and Cancellation Policies below. By using India Taxi Online, you agree to the terms and conditions specified in these policies.

1. Cancellation Policy

1.1 Cancellation Timeframes:

Cancellations can be made through the India Taxi Online app or by contacting our customer support. The cancellation timeframe determines whether a cancellation fee applies.

1.1.1 Within 5 minutes of Booking: No cancellation fee.

1.1.2 After 5 minutes and Before Pickup: 20% of booking amount.

1.1.3 After Pickup: Full fare is applicable.

1.2 No-Show Policy:

If the passenger is not present at the designated pickup location within 30 minutes, the ride is considered a no-show, and the full fare is applicable.

1.3 Driver Cancellations:

In the rare event of a driver cancellation, the passenger will be notified, and efforts will be made to assign an alternative driver promptly.

2. Refund Policy

2.1 Refund Eligibility:

Refunds are processed based on the following criteria:

2.1.1 Cancellation within 5 minutes: Full refund.

2.1.2 Cancellation after 5 minutes and Before Pickup: Partial refund after deducting the cancellation fee.

2.1.3 No-Show: No refund.

2.2 Refund Processing Time:

Refunds are typically processed within 30 minutes after the cancellation is confirmed. The actual refund timeline may vary based on external factors such as payment method and banking processes.

2.3 Payment Method for Refunds:

Refunds are issued to the original payment method used for the booking. If the payment was made in cash, the refund will be processed through an alternative method agreed upon with the passenger.

3. Exceptions and Special Circumstances

3.1 Technical Glitches:

In the event of technical glitches or errors that result in unintended cancellations or charges, India Taxi Online will investigate and rectify the issue promptly. Refunds will be issued if applicable.

3.2 Exceptional Circumstances:

India Taxi Online understands that certain situations may warrant exceptions to the standard policies. Requests for exceptions will be considered on a case-by-case basis.

4. Contact Us

If you have any questions or concerns regarding our Refund and Cancellation Policies, please contact our customer support at +91-9999322925.

5. Changes to Policies

India Taxi Online reserves the right to update these Refund and Cancellation Policies. Any changes will be communicated to users, and continued use of our services implies acceptance of the modified policies.

6. Conclusion

Thank you for choosing India Taxi Online. We strive to provide a seamless and convenient experience for our passengers. These Refund and Cancellation Policies are designed to ensure fairness and transparency in handling cancellations and refunds. We appreciate your understanding and cooperation.

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